Alternative Resolution of Conflicts
This entity has an active policy for the resolution of conflicts. We inform you that according to Art. 40 de la Ley 7/2017 we facilitate the access to the platform of resolution of litigations online which can be found at this link:
Nonetheless, we will decide in each case whether we will adhere to this system, as we consider that conflicts could and should be resolved between us. Because of this, we suggest that before filing a claim you should call our customer service which is available from 10am to 2pm, and from 4pm to 7pm via the email firstname.lastname@example.org. Thank you for your comprehension.