GENERAL CONDITIONS OF PURCHASE OF THE ENTRY
To enter the site you must show your ticket that will be scanned for verification.
You must identify yourself with an ID or equivalent document if the organization requests it.
Next you will start a process of buying tickets with Soocial Eventos Culturales, S.L.
You are contracting with Soocial Eventos Culturales, S.L with NIF B66203274 with registered offices in Psaje. Pare Claret, 5 de 08348- Cabrils (Barcelona- Spain) (Hereinafter COONCERT)
The ticket sale is understood to be made at our registered office and the purchase of tickets implies acceptance of the general conditions of use described herein.
The contracting language is Spanish.
The user accepts that the applicable legislation is Spanish.
The document in which the buyer accepts the conditions is filed in our computer system until the event occurs.
Likewise, the buyer also has access to it and can print it and / or store it in their system.
These general conditions of contract will become part of the contract at the time of acceptance by the client.
HOW TO BUY TICKETS
To access the ticket purchase service, it is necessary to register on the website, enter your e-mail and the password that will appear on the screen or through the social network. Next, you will receive an e-mail containing a link through which you will have to complete the registration by entering the required data. Once you have finished, you will have an account at Cooncert. If the user already has an account, they will only have to go to “Log in” and will not have to go through the registration process again. The user must select the number of tickets he wants to buy.
Then, the user will be redirected to a secure payment gateway in which you must enter the data of your credit or debit card. Once the payment is completed, the user will receive their tickets by e-mail and they will also be available in their Cooncert account.
The entries will be sent in PDF format so they can be printed. There is also the possibility to display the entries from a mobile device, provided that the codes are sufficiently visible so that the staff of the Organization can scan them to check their validity.
ACCESS TO THE VENUE
To enter the venue you must show your entry, which will be scanned for verification. You must identify yourself with ID in case the Organization requests it.
1. The Organization does not guarantee the authenticity of the entrance if it has not been acquired in official points of sale. The resale of the entrance is not allowed. The Organization of the concert won’t be held responsible in case of loss or theft of the ticket.
The holder of the ticket is responsible if a copy of the ticket is made.
2. The Organizer will deny the bearer access to the enclosures if any of the following circumstances occurs:
a) The ticket is incomplete, amended, broken or with signs of falsification.
b) The carrier manifests a violent attitude or publicly incites hatred, violence or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other condition or social or personal circumstance and, in particular, to the bearer who behaves aggressively or causes disturbances outside or in the entrance, to the one that carries weapons or objects susceptible of being used as such and to those who wear clothes, objects or symbols that incite violence or suppose an apology of activities contrary to the fundamental rights recognized in the law and the Constitution.
c) The carrier has symptoms of intoxication or of being consuming or having consumed drugs or narcotic substances.
The exercise of the right of admission will not be denied, in any case, for reasons relating to birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other circumstance or personal or social condition.
At the entrance to the precincts, the public may be subject to a search according to law. The entry of objects that may be considered dangerous by the Organization or that are prohibited by current regulations is not allowed. It also prohibits the entry of any type of drinks in the venue.
It is forbidden:
The introduction of glass drinks, plastic bottles with stoppers, alcoholic beverages, weapons, instruments susceptible to be used as such, flares, fireworks or similar objects.
The introduction and display of banners, symbols, emblems or legends that imply incitement to violence
Being under the influence of alcoholic beverages, narcotics, psychotropic substances or similar substances
3. The Organizer may deny access to or expel from the premises the bearer of the entry in case of non-compliance with the indications of the Organization’s personnel, as well as in case it can reasonably be presumed that a situation of risk or danger for the carrier or other assistants, or for states of apparent or potential poisoning, the carrier being personally liable, in all cases, for their own actions and omissions in the event that they cause injury to third parties or damage to property.
4. Possession of the ticket does not entitle its owner or third parties to use said ticket or its content for advertising, marketing or promotional purposes (including contests, gifts and / or raffles) associated with the ticket holder or third parties.
The breach of this point will force the advertiser and / or unauthorized user to respond for the damages and losses generated.
Those activities will be restricted on Internet with the purpose of establishing the pertinent responsibility.
As a general rule, people under the age of 16 who attend the event must be accompanied by a guardian, parent or companion with the appropriate signed authorization.
They must present their ID, family book, passport of both or the legal document attesting to the parental relationship or responsibility for the minor assigned by the legal representative.
During your stay at the venue, the companion will be responsible for anything that the minor does.
At all times both the companion and the child must carry their ID or passport if required by the staff of the organization to prove their identity. In the case of foreigners, they must provide the appropriate documents from their country of origin.
The Organization informs that the current legislation expressly prohibits the sale of alcohol and tobacco to those under 18 years of age.
GENERAL CONDITIONS OF ENTRY
Once the ticket has been purchased, the amount will only be exchanged or returned in case of event cancellation.
In case of cancellation, the purchaser may request a refund within a period not exceeding thirty days from the date of the public communication of the cancellation, in the manner specified by the Organizer by email. Cancellation will be considered the suspension of more than half of the scheduled concerts. The Organization reserves the right to alter or modify the program.
The Organizer will only reimburse the amount of the ticket and will not be responsible for any other expenses, such as, by way of example and with a merely enunciative character, hotels, trips, meals, subsistence, etc.
The amount of the entrance will not be refunded in case of cancellation of the concert due to the suspension or modification that occurs once the show or activity begins and are due to fortuitous causes or force majeure.
IMAGE RIGHTS AND INTELLECTUAL PROPERTY
The ticket holder accepts to appear in pictures taken inside the venue for different types of media for its future promotional or communicational distribution and authorizes such use.
All image and intellectual property rights are reserved. All forms of audiovisual communication inside the venue shall be prohibited, unless expressly authorized by the Organization.
These actions may involve criminal or civil action for damages.
The promoter of the event or, as the case may be, the manager of the public space, will WATCH the whole site through video.
In this regard, it is reported that any recorded video image may be used as evidence of illicit behavior or any damage that could be proved, both to people and property.
The data will be automatically provided to the judicial or police authorities.
Third-party data protection
Doubts and complaint forms
In case of doubt or consultation, there is information available on the Concert’s website. Interested persons can request claim forms by email, which will also be available at the venue of the Concert and at our registered office.
In case of return of the ticket, we are not responsible for the purchase charges made by online payment systems or banks.
COONCERT may cancel or modify any of the above conditions, in which case it will inform the attending public by email, so you should consult it periodically. It will also inform through the channels that it considers appropriate.
This entity has an active policy for the resolution of conflicts. We inform you that according to Art. 40 de la Ley 7/2017 we facilitate the access to the platform of resolution of litigations online which can be found at this link:
However, we will decide, in each case, whether or not we adhere to this system, as we believe that conflicts can and should be resolved outside these areas, so we recommend that before any claim you use our customer service system Thank you for your understanding.
June 2018 version